We have implemented an enhancement to our Business Hours rules that will enable you to assign unique rules to specific employees or teams. They way it used to be was to assign Business Hours to the whole company, but now you can easily do it for individuals.
Start by going to the Administration tab and selecting "Manage Business Hours":
Then, on the next screen, you will find all the rules that you have created, if you wish to apply a rule for the whole company, you can always use the "Default" option. To create a new individual rule, click on the "Add" button:
On the next screen you will be able to select the Business Hours, make sure to give this rule a name in the "Description" field. Leave blank any of the time fields that don't apply. By clicking on the blank section on the "Select User(s)" and "Select Team(s)" fields, you will enable a dropdown menu where you can select the users and teams that apply to this rule.
When you are done, click on Save.
The next time you come to the Manage Business Hours section, you will find your newly created rule listed with the existing ones:
Let us know if you have any questions or comments!
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