Monday, September 17, 2018

Resetting the Unique Identifier

Hi everyone,

The following feature needs a disclaimer before we start explaining it. We are about to cover how to reset the Unique Identifier for a specific user, but please note that this should only be enabled if you are experiencing issues with employees using the same DeviceID on multiple devices at the same time (this in general is not a good idea if you want to record sensible time punches for your employees!)

Enabling this feature will force only one profile to be active at any time.  If other devices are subsequently setup with the same profile (DeviceID), the server will prevent those specific devices from connecting, i.e. they will not be able to send any punches to the system and will receive a message notifying the user of this fact.

To set this up, go to the Administration tab and select Preferences. Once in there, enable the following option ("Enable Message Unique Field Identifier"):

By doing that, you will enable a message identification using a Unique Field Identifier on each message. The device that is currently synchronized with its own identifier will be the one considered as "Active" and any other messages received from the same device ID but with a different identifier (as would happen when setting up the app on other devices) will be discarded.

There will come the time when you need to setup the app on a new device (e.g. if the old phone is damaged and the user needs to upgrade to a new phone), so here is where resetting the unique identifier comes into play. By doing this, you will leave the identifier open so that the next device that you setup can get its own ID and start sending and receiving data to the server.

This is done on each individual's profile, so go to the Field Workers tab and find the user you need to reset the ID for:

Click on the ID and you will enter the employee's profile, next, click on the "Advanced" button:

On the next screen you will see the Unique Field Identifier that is currently assigned and if available, the last date when a duplicate device was detected. Click on the "Reset" button and that should open up the profile for a new device to be setup.

Let us know if you have any questions or comments!

--Econz Team

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